Privacy Policy
Last updated: 06 October 2026
Who we are and our role as data controller
buzzgridel operates this website as the data controller under the UK GDPR and the Data Protection Act 2018. We are responsible for deciding how and why your personal data is processed when you visit our site or use our services related to professional media feeds, live signal management, content distribution, camera work and broadcast operations. Our registered address is 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom and you may contact us using the details provided at the end of this policy.
Scope of this notice
This privacy policy applies to all visitors to our website, users who submit enquiries through our contact form, and anyone whose personal data we process in connection with providing media feed services to news programmes and television broadcasters in the United Kingdom. It does not cover third-party websites linked from our site.
Categories of personal data and sources
We collect personal data directly from you when you use the contact form or communicate with us. This includes your name, email address, telephone number, organisation and any message content you provide. We may also collect technical data such as IP address, browser type, device information and usage statistics through cookies and server logs. We do not obtain personal data from third-party sources unless you have given prior consent or it is required to fulfil a contract with your employer.
Purposes of processing and legal bases
We process personal data for the following purposes: responding to enquiries and providing quotes for media services on the basis of legitimate interest and contract performance; maintaining and improving our website on the basis of legitimate interest; complying with legal obligations such as record keeping under the Data Protection Act 2018; and sending service-related communications on the basis of legitimate interest. Each purpose is limited to what is necessary and we do not use your data for unrelated marketing without separate consent.
Whether providing data is required
Supplying contact details through our form is voluntary. If you choose not to provide the information requested we may be unable to respond to your enquiry or deliver the requested media feed services. Technical data collected automatically cannot be refused without disabling essential site functions.
Cookies and similar technologies
We use cookies and similar tracking technologies to enable core website functionality, analyse traffic and remember user preferences. Details of the specific cookies we use, their purposes and how to manage them are set out in our separate Cookie Policy which you can access via the cookie banner displayed on every page.
Processors, recipients and disclosures required by law
We share personal data with trusted service providers who act as processors, including hosting providers, email delivery services and analytics platforms. These processors are bound by contracts that require them to protect your data. We may also disclose information when required by law, to protect our rights or in connection with a business transfer. We do not sell personal data to third parties.
International transfers
Some of our processors are located outside the United Kingdom. When we transfer personal data internationally we rely on UK Government adequacy regulations or appropriate safeguards such as standard contractual clauses approved by the Information Commissioner’s Office to ensure your data receives an adequate level of protection.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry records are kept for up to three years after the last contact. Technical logs are retained for twelve months. Data required for legal or regulatory compliance may be kept longer in accordance with statutory limitation periods.
Security and data minimisation
We implement appropriate technical and organisational measures including encryption in transit, access controls and regular security reviews to protect personal data. We collect only the minimum data necessary and delete or anonymise information when it is no longer required.
Your data subject rights
Under UK GDPR you have the right to access, rectify, erase, restrict processing, object to processing and request data portability. You may exercise these rights by contacting us at [email protected] or +44 1483 234344. We will respond within one month and may request identification to verify your identity before acting on a request.
Right to withdraw consent and object to direct marketing
Where processing is based on consent you may withdraw that consent at any time by contacting us. You also have the right to object to direct marketing and profiling at any time. We do not conduct automated decision-making or profiling that produces legal or significant effects on individuals.
Right to complain to the supervisory authority
If you believe we have not handled your personal data in accordance with the law you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, using their website or by writing to their office.
Children and age restrictions
Our services are intended for professional users and businesses. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected such data we will delete it promptly.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in law or our practices. The current version will always be available on this page with the date of the most recent update displayed at the top. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or wish to exercise your rights please contact us at [email protected], by telephone on +44 1483 234344 or by post at 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom.